Returns & Exchanges

We want you to be completely satisfied with your Lockly smart lock purchase, which is why we offer a 30-day money-back guarantee on all products purchased directly through our website. If your device doesn't meet your security needs, you can return it for a full refund or exchange within the eligibility window.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the RMA process.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all mounting hardware, keys, and accessories are included to avoid restocking fees.

• 3.
  Ship the Device

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund back to your original payment method within 5-7 business days.